Final Draft International Standard
ISO/IEC DTS 20000-16
Information Technology — Service Management — Part 16: Guidance on sustainability within a service management system based on ISO/IEC 20000-1
Reference number
ISO/IEC DTS 20000-16
Edition 1
Final Draft
International Standard
ISO/IEC DTS 20000-16
This draft is in the approval phase.


As a technical specification, this document provides guidance for sustainable service delivery based on the requirements specified in ISO/IEC 20000-1. It is aimed at: a) organizations that are intending to implement the requirements of ISO/IEC 20000-1 and want to directly address sustainability; b) organizations that intend to leverage their SMS to enable sustainability actions and sustainable delivery; c) consultants, trainers and other experts supporting organizations that utilize ISO/IEC 20000-1 to be informed on how to include sustainability actions in an SMS.

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