ISO/IEC DTS 20000-16

This draft is in the approval phase.

Abstract

As a technical specification, this document provides guidance for sustainable service delivery based on the requirements specified in ISO/IEC 20000-1. It is aimed at: a) organizations that are intending to implement the requirements of ISO/IEC 20000-1 and want to directly address sustainability; b) organizations that intend to leverage their SMS to enable sustainability actions and sustainable delivery; c) consultants, trainers and other experts supporting organizations that utilize ISO/IEC 20000-1 to be informed on how to include sustainability actions in an SMS.

General information

Status
: Under development

Stage
: Proof sent to secretariat or FDIS ballot initiated: 8 weeks [50.20]
Edition
: 1

Number of pages
: 20
Technical Committee :
ISO/IEC JTC 1/SC 40

ICS :
35.020 03.080.99 13.020.20
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