Abstract
PreviewThis document specifies a continual performance improvement (CPI) methodology and its major elements, which extend the already-defined continual improvement process (TEN8) in ISO/IEC 30105-1. This document helps ITES-BPO service providers to improve their performance by assessing service delivery.
This document does not define technologies and tools for implementing the CPI methodology.
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Status: PublishedPublication date: 2022-12
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Edition: 1Number of pages: 25
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- ICS :
- 35.020 Information technology (IT) in general
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en
| Format | Language | |
|---|---|---|
| std 1 124 | PDF + ePub | |
| std 2 124 | Paper |
- CHF124
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