International Standard
ISO 16355-4:2017
Applications of statistical and related methods to new technology and product development process — Part 4: Analysis of non-quantitative and quantitative Voice of Customer and Voice of Stakeholder
Reference number
ISO 16355-4:2017
Edition 1
2017-02
© ISO 2024
International Standard
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Published (Edition 1, 2017)
This standard was last reviewed and confirmed in 2022. Therefore this version remains current.

ISO 16355-4:2017

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CHF 129
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Abstract

ISO 16355-4:2017 describes the analysis of the voice of the customer (VOC) and the voice of the stakeholder (VOS). These include translation of VOC and VOS into true customer needs, prioritization of these needs, and competitive benchmarking of alternatives from the customer's perspective. This document also provides recommendations on the use of the applicable tools and methods.

Users of this document include all organization functions necessary to ensure customer satisfaction, including business planning, marketing, sales, research and development (R and D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.

General information

  • Status
     : Published
    Publication date
     : 2017-02
    Stage
    : International Standard confirmed [90.93]
  • Edition
     : 1
    Number of pages
     : 25
  • Technical Committee :
    ISO/TC 69/SC 8
    ICS :
    03.120.30 
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