ISO 9241-154:2013

Published (Edition 1, 2013)

This standard was last reviewed and confirmed in 2020. Therefore this version remains current.

ISO 9241-154:2013

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Abstract

ISO 9241-154:2013 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call. It is intended to be used together with ISO/IEC 13714.

General information

Status
: Published

Publication date
: 2013-02

Stage
: International Standard confirmed [90.93]
Edition
: 1

Number of pages
: 35
Technical Committee :
ISO/TC 159/SC 4

ICS :
13.180 35.180
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