History has seen several industrial revolutions that have each dramatically changed the labour market, as means of production and levels of productivity have continually evolved with the introduction of new technologies. Today, new technologies are converging to make for even faster progress and more disruptive changes to the nature of work. Automation will change the kinds of jobs needed in the future, while digital technologies and societal preferences will change how and where we work. Thus, not only is the definition of ‘workforce’ changing, but the scope and focus of what a human resource department does may be shifting from being ‘workforce focused’ to ‘human capital focused’.

Effects of automation

The increasing automation of industry is already a very observable and well-studied trend. With advances in ‘Artificial intelligence‘, ‘Smart manufacturing’, and ‘Robotics’, the ability of machines to perform tasks more effectively than people is steadily increasing. This will have enormous consequences for the global employment landscape, with some studies predicting that, at the global level, ‘automation could eliminate 9% of existing jobs and radically change approximately one-third in the next 15 to 20 years”.[1] What sets this industrial transformation apart from those that came before it is the speed at which it is occurring. This ‘Fourth Industrial Revolution’, as it is often known, is happening so rapidly that careful governance will be required in order to maximize its potential benefits.

While many studies focus on the potential job losses that could result from automation, it is important to keep in mind that, at least in the longer term, automation will also result in significant job creation. It will create new kinds of jobs, removing the need for humans to do unsafe, boring, and repetitive tasks, while increasing productivity and giving workers more flexibility and leisure time than in the past.[2,3] These new jobs will likely require higher-level technical skills and more social and/or creative skills than the jobs that will disappear.[4]

Of course, the ability of individual countries to benefit from automation varies significantly depending on several factors:

  • Demographics: Countries with ageing populations will likely promote faster adoption of automation to replace and augment their ageing workforces, especially in sectors such as health, aged care, mining, and agriculture.[1,5] Automation in countries with younger populations and a growing workforce could, on the one hand, have more disruptive effects and potentially exert a downward pressure on wages. On the other hand, these countries could also be more agile in responding to changes brought about by automation, as long as they can provide the required education to train new workers.[1]
  • Level of industrialization: There is some concern that automation could disadvantage developing countries, as these countries tend to have a high number of jobs in manufacturing. What’s more, a lot of manufacturing could be ‘re-shored’ back to developed countries by using robots, which would decrease opportunities for developing countries to grow their economies through export-led manufacturing.[2] But advanced economies will not be unchallenged either – they may see revenue shortages as the number of workers paying tax decreases, and they may be more susceptible to societal upheaval as segments of their populations who are used to experiencing a steady growth in living standards become more disadvantaged.[6]
  • Education systems: The skills present in a country’s workforce plus its ability to provide access to continuing education will strongly influence how well it can adapt to increased automation. In countries where women tend to have lower education levels and fewer technical skills than men, their jobs may be at greater risk from automation, and this may lead to women being disproportionately excluded from the workforce.[2] Therefore policymakers will need to ensure that sufficient retraining and upskilling initiatives are put in place to make the transition as smooth as possible, in particular for low and medium-skilled workers and (in some cases) women.[7]

News stories

Aujourd’hui, tout évolue rapidement et les nouvelles technologies foisonnent. De la robotique à l’apprentissage automatique, l’aviation se prête à l’automatisation industrielle dont elle tente de récolter …
Les technologies évoluent à une vitesse vertigineuse et transforment nos vies de multiples façons que l’on a parfois du mal à saisir. Comment garantir une gestion efficace de ces systèmes automatiques …
Chaque année, plus d’un million d’individus sont tués dans des accidents de la route. Dans la plupart des cas, l’erreur humaine constitue un facteur significatif dans ces collisions mortelles. Et même …
ISO/TS 15066, nouvelle spécification technique ISO sur la sécurité des robots collaboratifs, traite de l’interaction entre l’homme et les robots dans l’industrie.
Comité technique
ISO/TC 184
Systèmes d'automatisation et intégration
  • 888 Normes publiées | 74 Projets en développement
  • ISO/TR 23087:2018
    Systèmes d'automatisation et intégration
    Panorama des documents normatifs
Comité technique
ISO/TC 232
Education et services de formation
  • 6 Normes publiées | 4 Projets en développement
  • ISO 29994:2021
    Éducation et services de formation
    Exigences relatives aux services d'enseignement à distance
  • ISO/WD TR 29996 [En cours d'élaboration]
    Services d'éducation et de formation – Services d'apprentissage numérique et à distance – Études de cas
Comité technique
ISO/TC 299
  • 26 Normes publiées | 11 Projets en développement

Reinventing the workplace

While automation is changing the kind of jobs that dominate the employment landscape, other new technologies and societal pressures are transforming workplace culture and how we work. Digital technology is allowing more people to work remotely and with much more flexible schedules. This trend did not begin with the COVID-19 pandemic but has certainly been accelerated by it – the pandemic led to a dramatic increase in the number of people working remotely and in the use of videoconferencing and virtual meetings, alongside a large decrease in business travel and the use of physical office space.[8] Surveys show that these trends align with the preferences of the great majority of millennials (92% want to work remotely and 87% want to work according to their own schedule[9]) and allow people to better balance their work and home lives. However, there are also potential negatives – some workers may suffer increased stress levels due to being continually connected to work[6], while others may become disengaged and less productive, as they lose their physical connection to co-workers and a dedicated workspace.[10] Organizations are therefore facing the double challenge of investing in the necessary technologies to enable a hybrid or remote work environment in order to attract and retain the best talent, while also developing strategies to combat increased employee stress or fragmentation and disengagement of their workforce.

News stories

Le monde du travail évolue rapidement. Voici trois tendances clés à suivre tout au long d’une décennie qui s’annonce tumultueuse.
Le travail occupe une part considérable de notre vie. Mais que nous travaillions derrière un bureau ou à l’extérieur, nous devons toutes et tous pouvoir rentrer chez nous sains et saufs à la fin de la …
La pandémie de COVID-19 a lourdement affecté notre santé émotionnelle et mentale. Pourtant, si son impact a été dévastateur, elle a aussi engendré des changements positifs dans le monde du travail. 
Comment une nouvelle norme relative au management de la santé psychologique sur le lieu de travail contribue à transformer le secteur de l’éducation.
Pourquoi est-il nécessaire que chaque organisation intègre les notions de diversité et d’inclusion ?
Promouvoir la diversité sur le lieu de travail.
Journée mondiale de la sécurité et de la santé au travail
L’avis des experts sur la santé et la sécurité au travail en période de pandémie.
Vous aimeriez savoir quelles sont les dernières pratiques en matière d’engagement du personnel ? Ne cherchez pas plus loin. L’arrivée de la norme ISO 10018 promet de bouleverser le marché, même pour les …
Ce n’est pas tout d’engager du personnel, encore faut-il le garder motivé, productif et heureux. Pour mieux gérer votre main-d’œuvre, les solutions se trouvent dans les normes ISO.
Fini le temps où le lieu de travail était bâti autour d’une structure relativement simple, reposant sur l’employeur, l’employé et le client. Les vents du changement technologique ont peut-être balayé les …
Le nombre de dépressions et de troubles mentaux augmente à travers le monde. La dépression touche plus de 300 millions de personnes de tous âges, fait considérablement souffrir les individus et leurs …
Comité technique
ISO/TC 260
Management des ressources humaines
  • 27 Normes publiées | 8 Projets en développement
  • ISO 23326:2022
    Management des ressources humaines
    Engagement des employés
    Lignes directrices
  • ISO 30415:2021
    Management des ressources humaines
    Diversité et inclusion
  • ISO/AWI TS 30436 [En cours d'élaboration]
    Management des ressources humaines
    Spécification technique relative aux indicateurs de mesure de la diversité et de l’inclusion
Comité technique
ISO/TC 159/SC 1
Principes généraux d'ergonomie
  • 8 Normes publiées | 2 Projets en développement
  • ISO 6385:2016
    Principes ergonomiques de la conception des systèmes de travail
  • ISO 10075-1:2017
    Principes ergonomiques concernant la charge de travail mentale
    Partie 1: Questions et concepts généraux, termes et définitions
  • ISO/DIS 10075-2 [En cours d'élaboration]
    Principes ergonomiques relatifs à la charge de travail mentale
    Partie 2: Principes de conception
  • ISO 26800:2011
    Approche générale, principes et concepts
  • ISO 27501:2019
    Organisme centré sur l'humain
    Lignes directrices pour les dirigeants
Comité technique
ISO/TC 283
Management de la santé et de la sécurité au travail
  • 4 Normes publiées | 2 Projets en développement
ISO 45003:2021
Management de la santé et de la sécurité au travail
Santé psychologique et sécurité au travail
Lignes directrices pour la gestion des risques psychosociaux
ISO/PAS 45005:2020
Management de la santé et de la sécurité au travail
Lignes directrices générales relatives au travail en toute sécurité pendant la pandémie de COVID-19
Comité technique
ISO/TC 292
Sécurité et résilience
  • 51 Normes publiées | 17 Projets en développement
ISO/TS 22330:2018
Sécurité et résilience
Systèmes de gestion de la poursuite des activités
Lignes directrices concernant les aspects humains de la poursuite des activités


  1. Global trends 2040. A more contested world (US National Intelligence Council, 2021)
  2. Digital economy report 2019. Value creation and capture: implications for developing countries (UN Conference on Trade and Development, 2019)
  3. Digital megatrends. A perspective on the coming decade of digital disruption (Commonwealth Scientific and Industrial Research Organisation, 2019)
  4. Future outlook. 100 Global trends for 2050 (UAE Ministry of Cabinet Affairs and the Future, 2017)
  5. Asia pacific megatrends 2040 (Commonwealth Scientific and Industrial Research Organisation, 2019)
  6. Global strategic trends. The future starts today (UK Ministry of Defence , 2018)
  7. Global connectivity outlook to 2030 (World Bank, 2019)
  8. The future of work after COVID 19 (McKinsey Global Institute, 2021)
  9. AGCS trend compass (Allianz, 2019)
  10. Beyond the noise. The megatrends of tomorrow's world (Deloitte, 2017)