COPOLCO Forum and Plenary

Virtual Meeting

4 – 6 mayo 2021 Past event

The ISO Committee on consumer policy (ISO/COPOLCO) is kicking off its annual Plenary week this year with an interactive Forum, "Engaging consumers in our global village" on 4 May. This event will precede COPOLCO’s Plenary meeting on 5-6 May.

Forum

Engaging consumers in our global village

Recent events have illustrated the interconnectedness of our world, exposing it for the global village that consumers have long known it to be. Working towards the achievement of the Sustainable Development Goals and averting a looming climate crisis are just two examples of global concerns whose solutions start with individual and local choices.

In order to translate individual consumer aspirations to collective ones, and to channel those aspirations effectively through our consumer networks, COPOLCO needs to adapt continually to meet future challenges.

Aim of the forum

The Forum will aim to help members and their stakeholders to:

Engage with COPOLCO activities more effectively
Connect better with consumer interests in their own country,
Share good practices and ideas to complement preliminary survey conclusions, and
"Future-proof" COPOLCO by capturing trends and needs in members' countries to take forward for COPOLCO's future actions.

Target audience

The event will be virtual, bringing together COPOLCO members and their national delegations, liaison representatives, Policy Development Committee Chairs, and ISO Directors.

COPOLCO Plenary

The COPOLCO Plenary sparks lively discussion by committee members on topics in standardization that would benefit consumers and civil society.
Being the channel for consumer demand, the Plenary presents an opportunity to focus ideas about consumer policy to meet market needs.

When

4-6 May 2021
Where

Virtual meeting
Language

English
who
Representatives of COPOLCO national committees, and liaison organizations.

Registration closed

6 mayo 2021

Keeping consumers and citizens safe and secure

Standards working to keep us safer in both virtual and physical spaces.

Programme

TIMING	ACTIVITY	SPEAKER
12:00 - 12:15	1. Welcome and opening, announcements	Guillermo Zucal Dana Kissinger-Matray
12:15 - 12:30	2. From ideal to real – first steps forward Presentation of member survey results, CAG actions to date Q&A	Guillermo Zucal and Sadie Dainton
12:30 - 12:35	3. From ideal to real – finding pathways Instructions for virtual breakout groups	Dana Kissinger-Matray
12:35 - 13:15	Moderated discussions in virtual breakout groups (each group assigned one question)	Discussion group moderators

Question 1) What do you think the five most important consumer issues will be in the next five years?
This group shall identify and reach general consensus from the group on the top five issues, based on group members' national experiences.

Question 2) What have been success factors in engaging consumer interests in your country, and why?
This group shall share experiences with successful consumer interest engagement and the most important factors/actions taken contributing to success.

Question 3) What have been success factors in addressing a consumer protection issue in your country, and why?
This group shall share experiences with successful outcomes for a consumer protection issue using standards and/or legislation, and the most important factors/actions taken contributing to success.

Question 4) What would attract consumer stakeholders in your country to participate in COPOLCO working groups?
What would make their participation easier? What would make it more interesting? What value proposition can you formulate for your national stakeholders? This group shall briefly address each of the specific questions.

Question 5) How would you measure COPOLCO’s success five years from now?
This group shall generate four or five possible different criteria for measuring success, and the reasons for these choices.

	Coffee break
13:30 - 14:00	4. From ideal to real – crossing paths Reporting back to the plenary session by groups (2 minutes per group)	Moderators
14:00 - 14:10	Q&A
14:10 - 14:15	5. Concluding remarks and announcements	Guillermo Zucal
	Short break
14:20 - 14:40	Orientation session for new members	D. Kissinger-Matray
14:40 - 14:50	Q&A
14:50 - 15:00	Last remarks, close of the orientation session

Moderator	Discussion	Activity
Group 1 – Teresa Corbin	Question 1: Group 1 and 2	Group 1 presents on question 1
Group 2 – Rémi Reuss		Group 2 adds to Group 1's report
Group 3 – Karin Both	Question 2: Groups 3 and 4	Group 3 presents on question 2
Group 4 – Aubrey LeBlanc		Group 4 adds to Group 3's report
Group 5 – Michaela Miller	Question 3: Groups 5 and 6	Group 5 presents on question 3
Group 6 – Thalita Romano		Group 6 adds to Group 5's report
Group 7 – Saral James	Question 4: Groups 7 and 8	Group 7 presents on question 4
Group 8 – Jens Henriksson		Group 8 adds to Group 7's report
Group 9 – John Furbank	Question 5: Groups 9 and 10	Group 9 presents on question 5
Group 10 – Julie Hunter		Group 10 adds to Group 9's report

NOTE: even-numbered groups should compare/contrast with preceding groups' conclusions

TIMING	AGENDA ITEM	DOCUMENT	SPEAKER
11:30	Waiting room open in Zoom
12:00	1. Opening of the meeting		G. Zucal D. Kissinger-Matray
12:10 - 12:15	2. Adoption of the agenda	N561	G. Zucal
12:15 - 12:50	3. Key developments across ISO 3.1. Presentation 3.2. Q&A	Oral report	S. Mujica
12:50 - 13:15	4. Capacity-building and development tools in ISO 4.1. Presentation 4.2. Q&A	Oral report	E. Kieck
13:15 - 13:30	5. Strategic directions for COPOLCO 5.1. CAG activities 5.2. Q&A	N562	G. Zucal S. Dainton C. Draghici
13:30 - 13:45	Coffee break
13:45 - 14:00	6. COPOLCO's strategic review 6.1. Highlights of Forum discussion 6.2. Status of activities 6.3. Q&A	N563	G. Zucal S. Dainton C. Draghici
14:00 - 14:15	7. Regional engagement outreach 7.1 Update 7.2 Q&A	N564	G. Zucal
14:15 - 14:35	8. Chair's reports on items not otherwise covered in the agenda 8.1. Report 8.2. Q&A	N565 N557	G. Zucal
14:35 - 14:50	9. Secretary's report on items not otherwise covered in the agenda 9.1. Report 9.2. Q&A	N566	D. Kissinger-Matray
14:50 - 15:00	10. Wrap-up, Day 1 and announcements for Day 2		TBD
15:00	11. Adjourn the meeting		G. Zucal

TIMING	AGENDA ITEM	DOCUMENT	SPEAKER
11:30	Waiting room open in Zoom
12:00	Opening of the meeting, announcements		G. Zucal
12:05 - 12:25	12. ISO/COPOLCO - Capacity-building mentorship programme and related work (WG3) update 12.1. Programme description 12.2. Pilot programme debrief 12.3. Next steps 12.4. Q&A	N567	R. Reuss A. Serra Others TBD
12:25 - 12:45	13. Communication & outreach (WG20) update 13.1. Communication plan (working document) 13.2. Information deliverables (publications and web content) 13.3. Q&A	N568	H. Kimera
12:45 - 13:05	14. Key areas for consumers (WG2) update 14.1. Results of the survey on deliverables 14.2. Key areas report and programme 14.3. Q&A	N569	J. Furbank
13:05 - 13:25	15. Global marketplace (WG5) update 15.1. Current initiatives 15.2. Cooperation with IEC on AI 15.3. Q&A	N570	T. Corbin S. James
13:25 - 13:40	Coffee break
13:40 - 14:00	16. Product safety (WG4) update 16.1. Gap analysis of instructions for use 16.2. Incident investigation report 16.3. NWIP in Menstrual products 16.4. Q&A	N571	K. Both E. Moon
14:00 - 14:20	17. Consumer needs in service (WG18) update 17.1. Publication of ISO/IEC Guide 76 17.2. NWIP on product and service information for consumers 17.3. Investigations on services needs 17.4. Q&A	N572	Liu Chengyang J. Hunter
14:20 - 14:35	18. Consumer International report 18.1. Update on activities 18.2. Collaboration and networking	N573	H. Leurent
14:35 - 14:50	19. ANEC report 19.1. Update on activities 19.2. Areas of common interest	N574	J. Henriksson
14:50 - 15:00	20. Any other business, closing remarks		G. Zucal
15:00	21. Adjourn the meeting		G. Zucal

Contact

Dr Cristina Draghici

Secretary

COPOLCO